DOWNTOWN GIFT CERTIFICATES ARE NOT REDEEMABLE FOR CASH AT YOUR PERSONAL BANKING FACILITY. ALL SALES ARE FINAL.
IMPORTANT: GIFT CERTIFICATE SHIPPING & PICKUP
- Orders over $500 must be picked up in person at the DDA Office.
Shipping is not available for orders over $500. - All gift certificate orders are mailed via USPS and are not insured.
If your order is lost, stolen, or damaged in the mail, the DTCA/DDA are not responsible for replacement.
Downtown Gift Certificate orders are mailed (but not insured) within two business days by USPS. Please allow 24-48 hours for local pick up. Please note, online orders that are purchased for local pick up can only be picked up during our regular business hours. Our business hours typically run from 8am-5pm, Monday-Friday, unless closed for meetings.
Need a place holder before your Downtown Gift Certificates show up in the mail? Download one here!
Gift Certificate FAQs:
What goes in the “To” field?
Put the gift certificate recipient (the person who receives it, NOT the business at which it is being used) in that field.
If I am a business, do I have to contact the DDA to enroll in this program?
Nope. Treat these certificates exactly as you would a check and deposit them with your bank. No need for any prior enrollment. Provide change to the customer if the certificate is higher than the purchase amount.
Do they expire?
Yes, they expire after 6 years. Each certificate is marked with an expiration date.
What if I found some expired certificates tucked in a book somewhere?
Bring them into our office and we can extend them for one month.
Does every business downtown accept them?
The majority of retailers and restaurants accept these certificates. The only retailers who cannot accept them (though this list may not be exhaustive) are Lululemon, Fat Face, Union Street Station, Good People Hair Collective, Barrio, Truth Seeker Tattoo, Lume, & Talbot’s. To avoid any issues, PLEASE CONFIRM BEFORE PURCHASE that the business will accept the certificates.
Can I get refunds on gift certificates?
All sales are final. There are no refunds.
When will my order be ready?
Please allow 24-48 hours, M0n-Fri, for local pick up processing and up to two business days to be mailed via USPS. (Orders are not insured if mailed.)
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Gift Certificate Donations
If you are interested in a DTCA gift certificate donation, please review the policy and procedure HERE. You will then need to complete the Donation Request Form. The DTCA needs 60 days advance notice for any donation request.
Details for Downtown Merchants
If you are a downtown business, you can read all about the program that’s been benefitting downtown for years. If you do not plan on accepting these certificates (though they work like check deposits), please email info@downtowntc.com or call 231.922.2050.
