DOWNTOWN GIFT CERTIFICATES ARE NOT REDEEMABLE FOR CASH AT YOUR PERSONAL BANKING FACILITY.
Downtown Gift Certificate orders are mailed or available for pickup within two business days by USPS. Please note, online orders that are purchased for local pick up can only be picked up during our regular business hours. Our business hours typically run from 8am-5pm, Monday-Friday.
Need a place holder before your Downtown Gift Certificates show up in the mail? Download one here!
Gift Certificate FAQs:
What goes in the “To” field?
Put the gift certificate recipient (the person who receives it, NOT the business at which it is being used) in that field.
If I am a business, do I have to contact the DDA to enroll in this program?
Nope. Treat these certificates exactly as you would a check and deposit them with your bank. No need for any prior enrollment. Provide change to the customer if the certificate is higher than the purchase amount.
Do they expire?
Yes, they expire after 6 years. Each certificate is marked with an expiration date.
What if I found some expired certificates tucked in a book somewhere?
Bring them into our office and we can extend them for one month.
Does every business downtown accept them?
The overwhelming majority of retailers and restaurants accept these certificates.